Contact us

We're here to help you. Use your preferred contact method to reach out to our friendly customer service team.

Help center

Our help center is a great starting point. It has detailed steps on how to get started and answers common questions.
Click here to visit the Help Center.


Phone: Call us at 1300 389 414
Hours: Our phones are temporarily on a call back service due to unexpected demand driven by the recent price movements. Please leave a message and our team will call you back during business hours.

Live chat

Click here to open the chat widget. Then, click the Get In Touch button to begin chat.
Hours: Mon-Fri 10am-4pm Melbourne time (AEST/AEDT)

Please note that these options above can help you answer general questions about how to get started and how to use your account. They cannot discuss details related to your account for security reasons.

Account enquiries

For assistance with your account, please create a new support request via our Help Center.